Brands required to give honest feedback on submissions
Lynsey
I am a bit confused this evening. I was contacted by a member of the Tribe team who told me that a brand was keen to work with me again. I had already put in a submission. This was then rejected by the brand because they had ‘spent the budget.’ I can very clearly see that this is not the case - the pending submissions and budget spent is at the bottom of the briefs. This is completely unfair to creators. I think most of us would take a simple ‘we didn’t like your submission’ or ‘you charge too much.’ Lying is not on. It’s an insult to our intelligence. As I had a previous successful campaign with the brand, I have a means of contacting them, so I have politely asked for honest feedback.
B
Bella
Hey Lynsey, Bella here! I'm the Creator Community Director and I was notified of your feedback earlier today from the email you sent and we looked into the campaign. In this instance the brand had remaining shortlisted creators they were waiting to proceed with - so they had their budget intentionally allocated already although they hadn't physically "approved" in the platform just yet. This is why the app still had budget remaining in the TRIBE app.
When you were emailed about the campaign, it was under genuine intention that the brand was still looking for creators and they had chosen a few more within the short time the email was sent. The TRIBE team member did not realise you already submitted so we apologise for that experience. Totally understand why it would be confusing and frustrating when the outcome didn't match the expectations set. Ultimately it was our fault for reaching out with the campaign and appreciate your feedback here.
And lastly we're always happy to get feedback for you from the brand or explain an outcome - so don't hesitate to ask! I just wanted to give you a friendly reminder that to stay compliant, all creator and brand comms are kept on the platform as per T&Cs. If there are any other concerns, feel free to email me at bella@tribegroup.co 🙏
Bella 🙂